There have been several celebratedĬases of researchers buying hard drives at used equipment stores and It's not clear why the drive wasn't destroyed, and how it apparentlyĮnded up on the resale market. He says the firm so far has offered him only a $250 Gerbus has asked Best Buy to pay for identity theft insurance for Have begun just last week, when Gerbus' story was first told by reporter Tom Sussi of WLWT-TV, a Cincinnati-based NBC affiliate. That vigorous investigation, however, apparently didn't begin inįebruary when Gerbus said he called Best Buy to complain. Our standard procedures for disposing used hard drives," the company "The allegations are very disturbing, as they are inconsistent with "That's why I am so concerned."Ī Best Buy spokeswoman didn't dispute the details of Gerbus' story, but wouldn't answer questions about the incident. "From June (2005) to January, I don't know where it was," he said. Have seen the personal information in the interim. Gerbus he'd purchased the drive at a flea market for "The only way he would have had my Florida number was if he had my hard drive," Henry Gerbus said.Įd told Mr. Gerbus family at the couple's winter home in Florida, and placed that But instead of beingĭestroyed, it landed in Ed’s hands. Gerbus' hard drive did make it to Chicago. To the drive containing a trove of his family’s personal information. Hank Gerbus, 77, says he has no idea who might have had access Workers in Chicago would drill holes through the drive and make it Gerbus said he was assured that, after verifying the warranty, "But they said 'we can't give you the old one "I asked in the store on two or three occasions. Gerbus was told the old drive had to be sent to a repair center in The replacement was done for free, under warranty, and So when a clerk there told him it had to be replaced, he asked for the In June 2005, when Gerbus took his computer to Best Buy for repairsĪfter a hard drive crash, he knew the drive was a potential hot potato. The computer also included data on his wife, Roma, and theirĬhildren and grandchildren, including some of their Social Security Loaded with his personal information - his Social Security number,Īccount numbers and details of his retirement investments. "I just bought your hard drive in Chicago." 's Bob Sullivan discusses the hard drive that got into the wrong hands on MSNBC.Ī 77-year-old retiree, was alarmed. Gerbus," Gerbus recalls a stranger named Ed telling him. Six months ago, he received one of the most One year ago, Hank Gerbus had his hard drive replaced at a Best Buy Have been destroyed by Best Buy but turned up six months later in the Gerbus holds his prodigal computer hard drive, which was supposed to 'I just bought your hard drive' Posted: Monday, June 5 at 03:00 am CT by Bob Sullivan
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